Job Description
Join the Jeff Cook Agency, a reputable insurance agency that takes pride in providing exceptional customer service.
We are currently hiring for the position of Licensed Insurance Bilingual Customer Service Representative in Lowell, Arkansas.
As an integral part of our team, you will have the opportunity to make a positive impact on our clients' lives by assisting them in their insurance needs.
At the Jeff Cook Agency, we believe that communication is key.
Your role will involve engaging with our diverse client base, ensuring that we meet their needs and expectations.
We are looking for someone who is fluent in both English and another language (bilingual).
Your ability to effectively communicate with clients in their preferred language will be highly valued.
In this role, you will handle various customer service duties such as answering inquiries, resolving issues, and providing guidance on insurance policies.
Your friendly and inviting demeanor will help create a positive customer experience at every interaction.
If you are a bilingual individual with a passion for helping others and providing outstanding customer service, the Jeff Cook Agency is the place for you.
We offer a supportive work environment, growth opportunities, and competitive compensation.
Apply now and be part of our dedicated team!
Salary: $40000.
00 - $45000.
00 per year
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Career Growth Opportunities
Retirement Plan
Evenings Off
Mon-Fri Schedule
Hands on Training
Responsibilities
Customer Support: Provide exceptional customer service by responding to inquiries and resolving issues in a timely and efficient manner.
Policy Assistance: Assist clients with policy-related questions, changes, and updates, ensuring accurate and up-to-date information.
Language Skills: Utilize bilingual abilities to communicate effectively with clients in their preferred language.
Documentation: Maintain accurate records of customer interactions and transactions using our internal systems.
Problem Solving: Identify and resolve customer complaints, demonstrating empathy and understanding.
Professionalism: Conduct yourself professionally and represent the Jeff Cook Agency with integrity and respect at all times.
Requirements
Bilingual Fluency: Proficiency in English and another language to effectively communicate with diverse clients.
Customer Service Experience: Prior experience in a customer service role, preferably in the insurance industry.
Insurance Knowledge: Familiarity with insurance policies, coverage, and claims processes.
Communication Skills: Excellent verbal and written communication skills to interact with clients and colleagues.
Problem-Solving Skills: Ability to identify and resolve customer issues efficiently and effectively.
Attention to Detail: Strong organizational skills and attention to detail when handling client information.
Professionalism: Maintain a positive and professional attitude while providing superior customer service.
Team Player: Collaborate effectively within a team environment, supporting and assisting colleagues as needed.
Company Description
Our family has worked closely with Allstate for years to help people with their insurance needs – from homes to auto to boats and more.
Our quality, service-oriented agency is not only owned and operated by a family, customers tell us we make them feel like family too.
One of the things I like best about working with Allstate is the variety of products and services I can offer customers.
More than insurance, I can offer a variety of solutions to address their financial needs – such as saving for a child's education or retirement.
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