The purpose of this position is to provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail environment while providing basic cash receipt and payment services in accordance with the Bank's procedures.
Receives checks and cash for deposit; verifies amount and examines checks for endorsements.
Cashes checks and pays out money after verification of signatures and balances.
Enters transactions into computer.
Gives customer computer generated receipt.
Place holds on accounts for uncollected funds.
Balances currency, coin, and checks in cash drawer at end of shift.
Handles cash drawer; ensuring proper control of cash drawer to meet all audit and security policies and procedures.
Processes customer orders for traveler checks, savings bonds, and cashier checks.
Accepts loan payments.
Assist in the daily balancing and processing of ATM
Assist in the verification of deposits in the night depository.
Open checking accounts, savings accounts, certificates of deposit, and IRA
Order checks and deposit tickets.
Sell bank products and services
Handle opening, closing, and maintenance of safe deposit boxes.
Responsible for the collection efforts and drilling of pas due safe deposit boxes
Follows all policy and procedures as required.
Communicate with other departments, attend all department meetings, and be an effective team player.
Answers incoming calls with exceptional customer service and processes customer requests correctly, including account inquires, stop payments, check orders, copies of statements, etc.
Work closely with support personnel in researching customer request
Ensure Branch facility is opened and closed according to proper procedures as assigned or needed
Cross-sells and makes referrals to generate new business and additional services, promote bank products, and further establish business relationships.
All other job related duties as assigned.
Required Qualifications
High School Diploma or equivalent.
Successful completion of in-house training program or other approved training program.
Good interpersonal communication and computer skills.
Ability to operate standard office equipment such as adding machines and typewriter.
This job description may not be all-inclusive.
Employees are expected to perform other duties as assigned and directed by management.
Job descriptions and duties may be modified when deemed appropriate by management.
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