Logistics Customer Service Executive

* Manage incoming/outgoing phone calls * Generate sales leads * Identify and assess customers’ needs to achieve satisfaction * Build sustainable relationships and trust with customer accounts through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * Meet personal/customer service team sales targets and call handling quotas * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution * Keep records of customer interactions, process customer accounts and file documents * Follow communication procedures, guidelines and policies * Take the extra mile to engage customers Job Type: Full-time Experience level: * 1 year * 2 years * Under 1 year Shift: * Day shift Work setting: * In-person * Office Experience: * Logistics: 2 years (Preferred) Language: * English (Preferred) * Hindi (Preferred) Ability to Commute: * Centerton, AR 72719 (Preferred) Work Location: In person