*About Us:*
Superior Automotive Group is a leading automotive dealership group committed to providing exceptional service and top-quality vehicles to our customers.
We are seeking an experienced *Call Center Representative* to join our dynamic team and assist in delivering outstanding customer service.
As an *Experienced Call Center Representative* at Superior Automotive Group, you will play a crucial role in ensuring our customers receive top-notch assistance and support.
You will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing information about our automotive products and services.
Your excellent communication skills and automotive knowledge will contribute to our goal of exceeding customer expectations.
*Key Responsibilities:*
* Handle incoming calls from customers in a professional and courteous manner.
* Provide information about our automotive products, services, and promotions.
* Assist customers with scheduling service appointments and test drives.
* Resolve customer complaints and issues promptly and effectively.
* Follow up with customers to ensure their satisfaction and gather feedback.
* Maintain accurate records of customer interactions and transactions in the CRM system.
* Collaborate with other team members to improve customer service processes.
* Stay updated on the latest automotive industry trends and product knowledge.
* Meet or exceed performance metrics, including call quality and customer satisfaction.
*Qualifications:*
* High school diploma or equivalent; post-secondary education is a plus.
* Proven experience as a Call Center Representative in the automotive industry.
* Exceptional communication skills, both verbal and written.
* Strong customer service and problem-solving abilities.
* Knowledge of automotive products, brands, and services.
* Ability to work in a fast-paced, team-oriented environment.
* Excellent time management and organizational skills.
* Flexibility to work weekends and evenings as needed.
* A passion for delivering exceptional customer experiences.
*Benefits:*
* Comprehensive training and development programs.
* Health, dental, and vision insurance options.
* Employee discounts on automotive products and services.
* Opportunities for career advancement within Superior Automotive Group.
If you are an experienced *Call Center Representative* with a passion for the automotive industry and a commitment to delivering outstanding customer service, we encourage you to apply and join our team at Superior Automotive Group.
Together, we'll drive success and satisfaction for our valued customers.
Job Type: Full-time
Pay: $15.
00 - $17.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 1 year
Shift:
* 8 hour shift
* Day shift
* Evening shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Work setting:
* Call center
* In-person
* Office
Experience:
* Call center: 1 year (Preferred)
* Customer service: 1 year (Preferred)
Work Location: In person
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