Pure Charity Partners is a technology company providing services exclusively to non profit organizations.
We work with select nonprofit organizations to grow their impact through Fundraising, Technology, Donor Development, and Mobilization Strategies.
Our team of experienced nonprofit professionals has traveled the world to work with and learn from the very best organizations doing the very best work.
We understand how to grow organizations that serve people.
This experience has driven the design and development of our Fundraising, Technology, Donor Development, Mobilization, and Strategy services.
Our goal is to deliver exactly what is needed today while ensuring no strategy or system is outgrown tomorrow.
Our Bentonville office is in the new Ledger building downtown.
*Customer Service Representative Role and Responsibilities*
* Provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members.
* Acknowledging the receipt of all incoming Help Desk communications (Text, Phone and Email) within 1 hour of receiving, with the goal of having a complete and thorough answer for questions within 24 hours if not the same day.
* Collaboration and Completion of special projects as assigned by Sr Account Manager
*Competencies*
* Show kindness at all times.
* Customer/Client Focus.
* Problem Solving/Analysis.
* Time Management.
* Communication Proficiency.
* Teamwork Orientation.
* Technical Capacity.
* Ability to abide by all Privacy and Security policies.
* Ability to assimilate with Zendesk, Salesforce, IOS, MS Office Suite, Excel, etc.
* Ability to learn Pure Charity proprietary software.
*Work Environment*
This job operates in a professional office environment.
This is a non-remote position but there is flexibility for remote work days as approved by a supervisor.
The ability to make and receive phone calls in a private and quiet professional environment is required.
*Position Type and Expected Hours of Work*
* This is a part-time position.
Standard business hours are Monday through Friday flexible hours can be coordinated with team members.
* Events requiring more demanding hours/attention than normal will be communicated in advance (i.
e.
Giving Days, End of Year Giving , etc…).
* Time off must be approved in advance by a supervisor.
*Required Education and Experience*
* High school diploma or GED diploma, or one to three months’ related experience and/or training, or equivalent combination of education and experience.
* Proficiency in basic computer skills, such as Google Suite, Microsoft Office, email, and data entry.
* Strong communication skills as well as active listening skills
*Preferred Education and Experience*
* Customer Service Experience.
* SAS Software Experience.
* Nonprofit Administration Experience.
* Salesforce Experience.
*PTO and Holiday Pay*
* As a part time employee you will receive 40 hrs of Paid Time Off each calendar year that must be used within that calendar year.
* You will receive 4 hours of Holiday Pay every Holiday that Pure Charity observes.
The list of observed Holidays can be found on the team calendar or a list can be requested from your direct supervisor.
(Please note that no overtime will be permitted during pay periods that include Holiday Pay)
Job Type: Part-time
Pay: $15.
00 - $18.
00 per hour
Expected hours: 15 – 20 per week
Benefits:
* Work from home
Experience level:
* 2 years
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* Hybrid work
* Office
Ability to Relocate:
* Bentonville, AR: Relocate before starting work (Required)
Work Location: Hybrid remote in Bentonville, AR
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