Senior Manager, Program Management - Public Sector Customer Success

Position Summary.
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What you'll do.
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Walmart Business is a new offering focused on small and medium businesses, nonprofits, and governments.
Our mission is to save organizational customers time, money, and hassle so they can focus on their mission.
Businesses can leverage Walmart's sourcing advantages, broad assortment, extensive supply chain, store footprint, eCommerce buying platform and cost saving tools to achieve procurement reliability and efficiency.
Launched in September 2022, Walmart Business is on a rapid growth trajectory.
Our team is looking for a Senior Program Manager to help build and grow Walmart Business' capabilities to serve Public Sector clients.
As a Senior Program Manager, you will be crucial in leading and ensuring the successful delivery of projects to meet the needs of large public sector organizations in including education, city, local and state governments.
Your exceptional skills and proven experience in executive communications, project management, stakeholder management, and problem-solving abilities will be vital to fostering strong relationships, driving positive change, and managing teams without formal authority.
Also, your ability to accommodate and negotiate leaders needs while keeping the Customer Success teams' needs at the forefront will be essential to our growing team.
What you'll do: Lead and oversee the successful delivery of key technical initiatives and cross-team projects to serve the ensuring they are completed on time, within budget, and meet the highest quality standards.
Be comfortable leading teams of individuals over whom you have no formal authority - holding individuals accountable to committed actions and deadlines in a collaborative and constructive manner Effectively communicate project objectives, progress, and outcomes to executive stakeholders, accommodating and negotiating their needs while ensuring precise alignment with organizational goals and priorities.
Bring thought leadership of how to develop the services delivery practices for Customer Success Services and build a case and generate desire for change within your stakeholder community to secure buy-in and ease the adoption of new processes/practices Build strong networks with internal and external stakeholders, fostering collaborative relationships to drive successful project outcomes to grow, win and serve the public sector customer Utilize your exceptional executive communications skills to influence decision-making processes and manage teams without formal authority, ensuring effective coordination and cooperation.
Rapidly identify problem areas and develop creative solutions to overcome obstacles, ensuring project success and customer satisfaction.
Understand and balance the competing needs of stakeholders, accommodating and negotiating their requirements to ensure effective prioritization and allocation of resources.
Leverage your expertise in managing internal change projects to drive successful transformations within the organization, considering and addressing the needs of executives.
Demonstrate a clear understanding of customer service delivery in the technology services space, leveraging this knowledge to enhance processes and exceed customer expectations.
What You'll Bring: Bachelor's degree in a relevant field; advanced highly degree preferred.
Proven experience as a Change/Program Manager, successfully leading and delivering complex projects within technology, retail, and/or nonprofit industries Exceptional executive communication skills, with the ability to effectively convey complex information to stakeholders at all levels.
Strong stakeholder management abilities, accommodating and negotiating the needs of executives to foster collaborative relationships and influence decision-making processes.
Demonstrated expertise in building and maintaining strong internal and external networks.
Proactive problem-solving skills, with the ability to rapidly identify issues and develop innovative solutions.
Experience managing teams without formal authority, effectively coordinating and motivating individuals towards project success.
Experience managing internal change projects driving successful transformations within organizations while accommodating the needs of executives.
A clear understanding of customer service delivery in the technology services space, focusing on continuous improvement and exceeding customer expectations.
Excellent organizational and leadership skills, with the ability to manage multiple projects and priorities simultaneously.
The above information has been designed to indicate the general nature and level of work performed in the role.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
The full Job Description can be made available as part of the hiring process.
Benefits and Perks: Beyond competitive pay, you can receive incentive awards for your performance.
Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer Walmart, Inc.
is an Equal Opportunity Employer - By Choice.
We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them.
That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
Who We Are Join Walmart and your work could help over 275 million global customers live better every week.
Yes, we are the Fortune #1 company.
But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work.
A career at Walmart is where the world's most complex challenges meet a kinder way of life.
Our mission spreads far beyond the walls of our stores.
Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.
From day one, you'll be empowered and equipped to do the best work of your life.
careers.
walmart.
com Minimum Qualifications.
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Outlined below are the required minimum qualifications for this position.
If none are listed, there are no minimum qualifications.
2 years' experience leading cross-functional teams.
3 years' experience using intermediate functionality of Microsoft Office.
Bachelor's degree in Business, Human Resources, or related field and 4 years' experience in project management, compliance, operations management, or related area OR 6 years' experience in project management, compliance, operations management, or related area.
Bachelor's degree in Business, Human Resources, or related field and 4 years' experience in project management, compliance, operations management, or related area OR 6 years' experience in project management, compliance, operations management, or related area.
Preferred Qualifications.
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Outlined below are the optional preferred qualifications for this position.
If none are listed, there are no preferred qualifications.
Managing a budget, profit and loss statement, or relate financial process, Master's degree in Business Administration or related field like (not limited to) project management, compliance, operations management, or related area, Project Management Certification Primary Location.
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2403 Se J St, Bentonville, AR 72716, United States of America