*Position: Customer Service Associate/* *LOGISTICS COORDINATOR*
*Location:* *2469 W Sunset Ave.
, Springdale, AR*
*Duration:* *06+ months contract with possible extension*
*Day Position: 5am-2pm or 8am-5pm.
Candidates must be available from 5am-5pm.
*
*Night Position: 6pm-6am.
Sunday-Tuesday, Wednesday-Friday, alt day is Saturday.
*
*Position summary:*
· The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts.
· The CSA manages this relationship by becoming intimately familiar with the customer’s organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts.
· This position will be a ‘floating/fill-in’ position for a couple of different shifts/schedules (nights/early mornings) including some weekend coverage as needed.
Serves as the primary contact between Supply Chain and the assigned external customers.
Responsible for all aspects of the relationship including analysing incoming emails and determining a prompt resolution.
Establishes and maintains positive, effective relationships with key internal contacts; UTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) TO PROBLEM SOLVE FOR ALL BUSINESS UNITS; maintains knowledge of all internal Tyson Foods policies procedures and software applications; maintains knowledge of external customers organizational structure, procedures and all other pertinent information; utilizes available resources to identify the most cost-effective solution to best service the needs of Tyson Foods and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent Tyson Foods, their relationship with its customers and accurate delivery of products to external customers.
Job Type: Contract
Salary: $20.
00 - $21.
00 per hour
Expected hours: 40 per week
Schedule:
* 10 hour shift
* 12 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Night shift
Experience:
* Dispatching: 3 years (Required)
* Transportation management system: 3 years (Required)
Ability to Relocate:
* Springdale, AR: Relocate before starting work (Required)
Work Location: In person
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