*Night Auditor*
*General Purpose*
To complete all End-of-Day accounting functions while maintaining a positive attitude, responding to guests’ requests, anticipating guests’ needs, and resolving guests’ complaints.
*Main Job Tasks and Responsibilities*
* Maintains a positive attitude and professional manner at all times
* Neatly groomed: hair and fingernails are clean and appropriately styled for business environment; uniform is clean, pressed and fits properly for a professional environment
* Welcomes and acknowledges all guests according to brand standards
* Presents options to guests using suggestive selling techniques to upgrade rooms/packages and promote other hotel services
* Protects the assets of the hotel by mastering all cashier functions including but not limited to: collecting deposits, posting charges, managing house accounts, and maintaining drawer balance
* Understands and follows all policies regarding cash handling, credit card transaction, and check acceptance procedures
* Confirms correct billing on all reservations: when reservation is booked, at time of check-in, and finally at check-out
* Completes end-of-day activities including but not limited to: posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date.
* Prints, folds, and delivers folios to ensure deliver to guests before check-out
* Counts and secures bank and daily deposit.
* Responds to guest queries and requests
* Takes initiative to anticipate guest’s needs
* Resolves guest’s complaints professionally, involving a superior when necessary
* Coordinates room status updates with the housekeeping department: communicates room changes, early check ins, late checkouts, and any other special requests/needs
* Keeps work areas clean, tidy, and organized at all times
* Maintains awareness of undesirable persons on property
* Reports accidents, injuries, and unsafe working conditions to manage
* Any other duties as assigned by management
*Key Competencies*
* Attention to detail
* Customer focus
* Reliability
* Listening skills
* Problem solving skills
* Adaptability
* Autonomy
* Integrity
*Competency requirements*
* Ability to work in a constant state of alertness and in a safe manner
* Ability to work unsupervised
* Ability to listen and follow instructions
* Effective communication skills
* Display integrity and honesty
* Maintain a positive attitude towards guests
* Demonstrate attention to detail and thoroughness
* Able to follow and adhere to standard policies and procedures
*Physical requirements:*
Night Audit positions require certain physical abilities including but not limited to:
* Able to stand for prolonged periods of time up to 8 hours without a break
* Ability to push, pull, lift, and carry up to 15 lbs frequently and 35 lbs occasionally
* Ability to frequently bend, stretch, twist and reach
* Ability to work overnight (11pm – 7am)
* Ability to work autonomously
*Knowledge and Experience:*
* High school diploma or equivalent preferred
* Strong communication and people skills
* Proficient in English (oral and written)
Job Type: Full-time
Salary: From $13.
00 - $15.
00 per hour based on experience
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Night shift
* Overnight shift
* Weekend availability
Job Type: Full-time
Pay: $13.
00 - $15.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Weekends as needed
Work Location: In person
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