Collector/Customer Service

Position Summary The role of the Collector/Customer Service Representative reports to the Collection Manager.
This position is responsible for completing tasks assigned to the legal collections team.
Essential Position Responsibilities Review accounts to determine appropriate follow up and closing procedures Prepare documents necessary for dissemination of medical liens, bankruptcy claims, probate claims, lawsuits, and garnishments to the proper authorities Negotiate payment plans and settlement of accounts with patients, insurance companies and attorneys, and/or all necessary parties Maintain records pertaining to court documents filed and monthly collections Responsible for new employee orientation Perform back-up receptionist or cashier duties as needed Qualifications Education: High school diploma or GED Licensure and Certifications: N/A Experience: Two years’ experience with account collections, telephone negotiations, and legal documentation preparation, required.
Previous experience with motor vehicle insurance or health insurance claim processes, preferred.