Job Summary:
We are seeking a motivated, team-first and customer-oriented individual to join our team as a Customer Service Representative.
As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and concerns.
This is a great opportunity to work in a dynamic and fast-paced environment where you can utilize your communication and problem-solving skills.
Responsibilities:
- Communicate effectively with customers via phone, email, and chat to provide assistance and resolve inquiries
- Maintain a high level of professionalism and excellent phone etiquette while interacting with customers
- Assist customers with product information, account inquiries, debit/credit questions, and other related inquiries
- Perform data entry tasks accurately and efficiently
- Make outbound calls to follow up on customer inquiries
- Collaborate with other team members to ensure customer satisfaction
- Identify opportunities for upselling or cross-selling products to customers
Requirements:
- High school diploma or equivalent
- Previous experience in customer service or related field preferred
- Excellent verbal and written communication skills in English; fluency in Spanish is a plus
- Strong problem-solving skills and ability to handle difficult situations with patience and empathy
- Proficient in data entry and computer skills
- Ability to work in a fast-paced environment and multitask effectively
- Sales experience is a plus, but not necessary
We offer competitive pay, professional development opportunities, and a supportive work environment.
If you are passionate about providing exceptional customer service and enjoy working in a team-oriented setting, we would love to hear from you!
Note: This job description is not intended to be all-inclusive.
Employee may perform other related duties as assigned by management to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $15.
00 - $18.
00 per hour
Work setting:
* In-person
Experience:
* Customer service: 1 year (Required)
Ability to Commute:
* Fayetteville, AR 72703 (Required)
Ability to Relocate:
* Fayetteville, AR 72703: Relocate before starting work (Preferred)
Work Location: In person
Whatsapp
