Front Desk Agent

* Greet guests in a friendly, professional manner recognizing members in a timely manner * Proficient with technology * Check guests in, issue room keys provide information on hotel services and room location * Ensure required identification is taken from guests at check-in matching the method of payment provided by the guest at the same time while in line with local legislative requirements * Answer phones in a prompt and courteous manner * Up-sell rooms where possible to maximize hotel revenue * Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions * Accurately process all cash and credit card transactions using established procedures * Arrange for sending and receiving of packages * Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up * Take action to solve guest problems/complaints using appropriate service recovery guidelines * Report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty Job Types: Part-time, Full-time Pay: $14.
00 - $14.
50 per hour Benefits: * Employee discount * Flexible schedule Schedule: * 8 hour shift * Day shift * Evening shift * Holidays * Monday to Friday * Weekends as needed Work Location: In person