Customer Service Professional III

*Inclusively is partnering with a safety science company to hire a Customer Service Professional III.
* *ABOUT INCLUSIVELY:* Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers.
This includes all disabilities under the ADA, including mental health conditions (e.
g.
anxiety, depression, PTSD), chronic illnesses (e.
g.
diabetes, Long COVID), and neurodivergence (e.
g.
autism, ADHD).
*Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.
* *JOB DESCRIPTION* * Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
* Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc.
, opening new projects and supporting a smooth communication between customers and departments.
* Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
* Prioritizes customer needs, determines any special requirements, and obtains required information and samples to open the project.
* Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc.
, using the Customer Relationship Management (CRM) system.
* Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general information.
* Read and follow the Code of Conduct and follow all physical and digital security practices.
* Performs other duties as directed.
*QUALIFICATIONS* * Higher Secondary Education required.
* One year of customer service experience required.
* Experience with a related Customer Relationship Management (CRM) software highly preferred.
* Ability to work onsite in Bentonville, AR Monday through Friday required.
* Able to lift up to 15lbs on occasion.
Job Type: Full-time Weekly day range: * Monday to Friday Work setting: * In-person Work Location: In person