Solutions Center Representative

Welcome to Farmers & Merchants Bank and The Bank of Fayetteville.
Our bank culture is driven by a Mission Statement to improve the well-being and promote the success of our employees and customers by treating all with dignity, respect, and compassion.
We envision being the best company our employees ever work for and the best bank our customers ever do business with as we continue serving unique communities across the State of Arkansas.
DO YOU ENJOY HELPING CUSTOMERS? As an energetic and reliable professional, the Solutions Center Representative is responsible for answering incoming customer calls, utilizing Bank policies to solve customer requests, issues and directing calls to others in the Bank when necessary.
The incumbent is often the first point of contact for customers' account and other product issues so it is critical to be able to commit to a high level of customer service/satisfaction and handle each call in an efficient and accurate manner.
If you have an unbelievable work ethic and excellent customer service, then this might be the career for you.
WHY JOIN OUR TEAM? Caring, team-centric environment Generous paid vacation time and sick leave Competitive pay and advancement opportunities Medical, dental, and vision benefits FSA & HSA Long-term disability and short-term disability Company 401(k) plan POSITION REQUIREMENTS A high school diploma or equivalent GED is required.
A minimum of 7 months related experience and/or training, or equivalent combination of education and experience is preferred.
If remote - remote access to wired high-speed broadband internet is required (physical DSL/Cable - not Satellite/LTE) with a minimum of download speeds of up to 25 megabits per second and upload speeds of up to 6 megabits per second (25/6 Mbps) for remote working capabilities.
If remote - Must have a dedicated phone line in order to receive and make calls from a remote location.
Must have a quiet room to take calls if working remotely.
Must be living in the State of Arkansas or willing to relocate to Arkansas.
LOCATION Fayetteville Main or Mountain Home or May be fully remote or May be a hybrid position HOURS Monday - Friday 8 am to 6 pm Saturday 9 am to noon, 1 Saturday a month