Arisa Health is seeking candidates to fill a Customer Service Representative position in our Huntsville clinic.
.
The Customer Service Representative will schedule appointments on behalf of medical staff members, run reports, take co-pays and provide information directly to current and potential clients of Arisa Health.
The ideal candidate will have one year of experience scheduling appointments within a medical office.
Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider.
Formed by the affiliation of 4 long-standing Arkansas community mental health centers, Arisa Health leads with exceptional care that nurtures health and well-being for all.
Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling, intensive children services, intensive adult services, medical services, and residential services in 41 Arkansas counties.
This position is classified as full-time, non-exempt (hourly).
Work Hours: Full time, Monday - Friday; 8:00 a.
m.
to 5:00 p.
m.
What our Customer Service Representative will do:
Schedule appointments on behalf of medical staff members and proactively work to fill open spots on medical staff members calendars when cancellations arise.
Complete of pre-appointment checks for clients.
Prepare and maintain client records, accurately maintain fee agreements, update eligibilities, assess that needed pre-certifications and authorizations are in place.
Provide an interactive, welcoming response to all ARISA Health inquiries for service by engaging clients in a supportive, non-judgmental way.
Reconcile reports within the Electronic Medical Record (Discharge, Disclosure, PDA’s, MTP signature count, open events, incompletes, scheduled and arrived visits, date of last service, Red X, and client without case manager, etc.
).
Work with staff on problems related to weekly reports and/or billing issues.
Manage VISA receipts
Answer phones within three rings, taking accurate messages and routing calls as appropriate.
Collect payments in accordance with Arisa Health payment policy and enter payments into the EMR.
What we look for in a Customer Service Representative:
High school diploma or equivalent required
Ability to multitask
Good organizational skills
Excellent written and verbal communication skills
Excellent attention to detail
Ability to work independently, establish priorities and organize workload
Problem- solving mindset
Good communication skills
Excellent telephone skills
Willingness and ability to alter duties to support the needs of the business
Preferred experience:
One year of experience in a medical office is preferred
Experience with Credible Electronic Medical Record
What we offer our team members:
A company dedicated to transforming communities one life at a time.
A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.
Ongoing training throughout your employment
Paid Time Off and Holidays throughout the year to recharge.
Company sponsored Whole Health programs designed to recharge our teams.
Arisa Health is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability.
Arisa Health aspires to lead with exceptional care that nurtures health and well-being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse.
We desire a workforce that represents the communities we serve.
As such, we aim to make a difference by building a trustworthy culture that advances opportunities for growth while also encouraging excellence, innovation, and collaboration.
At Arisa Health, we endeavor to work and live with passion as we strive to transform communities’ one life at a time.
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