Dispatcher

Overview: The Dispatcher is a key operations link between Lew Thompson, Professional drivers, and our customers.
This position works to track and direct a group of experienced professional drivers, provide excellent customer relations, ensure safety and regulatory compliance, and other tasks as directed.
Responsibilities: • Provide excellent customer relations • Ensure safety and regulatory compliance • Implement cost initiatives • Review the shift turnover from the previous shift and take the required action, including involving other managers and customers as necessary.
Fleet Management duties may include: • Track and trace the trucks throughout the shift.
• Maintain positive and productive communication with drivers to deliver on time, prevent service failures, and reduce turnover.
• Receive ETAs and PTAs and manage throughout the shift.
• Receive confirmations of load assignments.
• Monitor MPG & idle time.
• Slip seat equipment as necessary.
Customer Service duties may include: • Monitor and trace loads so that follow up can be made to customers regarding late pickups and or deliveries, as well as any other load changes that may occur.
• Anticipate and facilitate problem resolution on load issues to meet or exceed total satisfaction of customers.
Qualifications: Knowledge Skills, and Abilities • Knowledge of DOT regulations and Driver HOS • Excellent interpersonal and organization skills • Ability to work in a fast paced and always changing environment • Ability to demonstrate a high level of proficiency in Microsoft Office Products • Self-motivated with the ability to work unsupervised Education and Experience • 1+ Experience in Transportation industry preferred • High school diploma required Competitive Compensation Lew Thompson compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company.
The system will be objective and non-discriminatory.
Pay Range: $40,000.
63 - $62,120.
37 Pay Grade: 6 401(k) match, Serious Health Condition Pay Full Health Benefits Package Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance Paid Time Off & Holidays Cultural Perks Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program Lew Thompson & Son's is an Equal Opportunity Employer M/F/Disability/Veteran VEVRAA Federal Contractor