Customer Service Professional III

Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc.
, opening new projects and supporting a smooth communication between customers and UL departments.
Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
Prioritizes customer needs, determines any special requirements, and obtains required information and samples to open the project.
Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc.
, using the Customer Relationship Management (CRM) system.
Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
Read and follow the UL Solutions Code of Conduct and follow all physical and digital security practices.
Performs other duties as directed.
Higher Secondary Education required.
One year of customer service experience required.
Experience with a related Customer Relationship Management (CRM) software highly preferred.
Ability to work onsite in Bentonville, AR Monday through Friday required.
Able to lift up to 15lbs on occasion.
A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries.
UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.
The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission.
We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.
From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world.
Our science is your advantage.
Mission: Working for a safer world UL Solutions' Retail and Consumer Products business helps retailers and consumer goods manufacturers meet increasingly complex challenges with its expertise in quality, chemistry and sustainability.
Global well-known retailers have trusted UL Solutions to help it deal with major business risks and opportunities in the retail environment, including product quality and sustainability, materials and chemicals, global supply chain and omni-channel sales, so as to help enterprises bring products to the market faster and control changing regulatory requirements.