Customer Operations Coordinator

The Customer Operations Coordinator works to organize and oversee various projects and operational tasks at SupplyPike.
The primary responsibilities include coordinating, executing tasks, and facilitating overall productivity across the Customer Success team.
Key Responsibilities Analyze and maintain current customer operations processes, performance, and metrics, recommending improvement solutions when necessary.
Maintain accurate and up-to-date customer data in the Customer Success platform, and CRM systems or other databases.
Generate reports and insights from customer data to inform decision-making and identify opportunities for improvement.
Collaborate closely with cross-functional teams, including sales, marketing, and product development, to ensure alignment and deliver a seamless customer experience.
Share customer insights, feedback, and trends to drive product and process improvements.
Coordinate customer and prospect onboarding processes, ensuring smooth onboarding of data and successful product implementations.
Assist in designing and implementing customer marketing and retention campaigns.
Support the Customer Success team with various administrative tasks, including ad-hoc requests and projects.
Drive Customer Success operational improvements and strategic projects across SupplyPike.
Skills Knowledge and Expertise Bachelor's degree in Business or related field preferred.
Organized and excellent at time management and problem-solving and able to effectively communicate status to multiple parties.
Able to multitask and prioritize issues.
Able to build positive relationships with SupplyPike team members and customers through clear, concise, and timely communication.
Tech-savvy and can learn new technologies quickly.
Culture Code SupplyPike Culture (more here) SupplyPike is Great Place To Work™ certified and is recognized as Arkansas’ Best Places To Work.
We pride ourselves on creating an open, transparent, and collaborative work environment.
The SupplyPike company pillars are: Curiosity: We constantly challenge prevailing thought by first seeking to understand the problem domain, strategy, market, and technology.
We know that innate curiosity is crucial for building better, customer-driven products.
Collaboration: While there may be an “i” in SupplyPike, we embrace interdisciplinary talents and cross-collaboration across different teams.
There are no sharp boundaries around responsibilities.
We favor openness, transparency, and joining forces with the talented people around you.
Agility: We want to give our customers what they need to succeed.
We understand that building a product (even an MVP) isn’t worth the investment if the customer need is not validated.
Iterating quickly and testing hypotheses with real customers as soon as possible drives our building stages.
We avoid analysis paralysis by embracing that “perfect is the enemy of good.
” Integrity: In layman’s terms - don’t make stuff up.
We favor well researched knowledge over impromptu answers.
This comes with a need for humility to understand the limits of our own knowledge.
We understand making mistakes is a natural part of the process.
Reflecting upon and learning from those mistakes is how we continue to grow.
Empathy: We strive for an environment where being empathetic and considerate for the concerns of others is always top of mind.
We take a ‘no blame’ approach by speaking with frankness about problems and solutions, but always avoiding personal attacks.
Rudeness and condescension are kept at bay.
Play: Changing an entire industry is hard work.
We take our work seriously but never ourselves.
We see problems as exciting puzzles; we see people as the invaluable contributors to the SupplyPike spirit.
We embrace creativity, experimentation, and engagement, all while never compromising on the human experience and authenticity.
Determination: Challenges and setbacks are a given.
We see them as opportunities to learn, drive innovation, and continuously improve.
We embody an unwavering commitment to achieving ambitious goals and overcoming challenges.
We thrive in the face of adversity, constantly seek improvement, and refuse to settle for mediocrity.
SupplyPike Benefits All SupplyPike employees are critical to our success, and our compensation philosophy is aimed to attract and reward top talent responsibly.
We believe in competitive pay, directly linking compensation to performance, ensuring fairness, and being transparent about our approach.
In addition to competitive salaries, our full-time employees enjoy a comprehensive benefits package, including medical, dental, and vision coverage, a 401K match program, and flexible paid time off.
We foster a culture of continuous growth and development, with compensation structured to reflect increasing skills and responsibilities over time.
About SupplyPike SupplyPike is on a mission to change the lives of suppliers by giving them amazing tools to change the way they work.
But that won’t happen without awesome people like you joining our team! Founded in Fayetteville, Ark.
in 2018, SupplyPike is a diverse group of smart, caring, and driven people that want to make a dent in the world.
We strive to treat each other as human beings, and that means creating an inclusive environment where everyone can be themselves and freely contribute ideas, express dissent, and share experiences that will help us grow as people and as a company.
About Northwest Arkansas Beautiful NWA, nestled in the lush Ozark Mountains, consistently ranks in the Top 5 U.
S.
News best places to live in the U.
S (2021, 2020, 2019) for its quality of life and cost of living and the Top 10 in job growth (Forbes).
In addition to being the home to two Fortune 100 and three Fortune 500 companies, Northwest Arkansas also has a strong entrepreneurial community with a growing number of startup companies.
Department Customer Success Employment Type Full Time Location Rogers, Arkansas Workplace type Hybrid