About the Role
Customer Support Specialist II is a key contributor to our operations division.
The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers.
What the Candidate Will Do
Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
Exceed customer on-time pick-up and delivery expectations
Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
Utilize external websites and other tools of communication to set shipment appointments
Update load status in the system, e.
g.
loaded pick-up, delivery, empty, etc.
Set up new Receivers, vendors, and supplier’s locations
Work directly with Logistics Teams to assist with shipment issues or problem-solving
Additional Responsibilities Regarding Customer and Carrier Relationships
Correspond with customer and carrier regarding detention and other accessorial information
Set up new customer and vendor users on the Transportation Management System
Acquire solid understanding of customer business practices and workflow
Basic Qualifications
High school diploma or GED equivalent
Minimum of 1-2 years of related experience
Preferred Qualifications
Customer Service background
Knowledge of the freight industry
Basic proficiency with Microsoft Office Suite
About Uber Freight
Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive.
Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight.
With over $17 billion in FUM, we’ve built one of the world’s most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies.
For more, visit uberfreight.
com.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Education
Required
High School or better in General Education
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)
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