Customer Support Specialist I

About the Role The Customer Support Specialist I works closely with the customer and/or carriers to ensure on-time service is met and proactively communicate any known service delays.
Responsible for ensuring and responding to customers and/or carriers needs and requests in a timely manner.
What the Candidate Will Do Establish and maintain effective relationships with carriers, shippers and receivers contracted to Uber Freight through professional and timely communications and inquiry responses Contact carrier to acquire status of load-tendered; continue supervising the shipment for timely pick-up, transit, delivered, empty Update load status in system, e.
g.
loaded, pick-up, delivery, empty, etc.
Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement Exceed customer on-time pick-up and delivery expectations Advise shipper and/or receiver of Load Status and reschedule pick-up/delivery appointments when necessary Schedule shipping and receiving appointments Set-up New Locations (shippers/receivers); (Assign vendor code, contact vendor to resolve shipping dates, hours or operations, etc.
) Acquire solid understanding of customer business practices and workflow Basic Qualifications High school diploma or GED equivalent 0-1 years of experience, Entry level Preferred Qualifications Customer service background Knowledge of the freight industry About Uber Freight Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive.
Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight.
With over $17 billion in FUM, we’ve built one of the world’s most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies.
For more, visit uberfreight.
com.
EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Experience Required 2 year(s): Customer Service Education Required High School or better Skills Required Basic Math Preferred Microsoft Excel Microsoft Outlook Customer Service Behaviors Preferred Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)