Customer Service Associate

*Title: Customer Service Associate* *Location: Springdale, AR* *Duration: 5+ Months* *Job Description:* *Summary:* * The Customer Service Associate CSA has primary responsibility for managing the relationship between the customer and the Supply Chain concerning their assigned accounts.
* This process begins with the placement of an order and continues through receipt of the final payment for that order.
* The CSA manages this relationship by: becoming intimately familiar with the customer's organization's product needs processes and procedures; b analyzing historical data and account trends; and c partnering with the Sales team to provide the highest level of customer service to all accounts.
* This information is then used to design efficient and cost-effective business solutions for the benefit of both the customer and the Client.
* This position will be a ‘floating/fill-in’ for a couple of different shifts/schedules (nights/early mornings) including some weekend coverage as needed.
*Full Description:* * Serves as the primary contact between the Client Supply Chain and the assigned external customers responsible for all aspects of the relationship including receipt of customer orders as well as prompt resolution of any issues that may arise throughout the order to cash cycle; works to strengthen Client relationship with external customers through regular communication and by expanding relationships with key contacts throughout customers organizations; establishes and maintains positive effective relationships with key internal contacts; Utilizes several dispatch systems (TES, LME, Four Kites, and OTR) and External Scheduling Systems (Retailix, Retail Link, Unfi, One Network, etc.
) To problem-solve for all Business units; maintain knowledge of all internal Client policies procedures and software applications; maintain knowledge of external customer organizational structure procedures and all other pertinent information; utilize available resources to identify cost-effective supply chain efficiencies to best service the needs of Client and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the order-to-cash cycle Client relationship with its customers and or accurate delivery of products to external customers.
*Requirements:* * *Education:* Bachelor's degree or equivalent work experience in transportation or logistics * *Experience: *1- 3 years business experience * *Computer Skills*: Proficient with MS Office applications required; SAP skills preferred * *Communication Skills*: Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills Job Type: Contract Salary: Up to $20.
00 per hour Shift: * Day shift Weekly day range: * Monday to Friday Ability to Commute: * Springdale, AR (Required) Work Location: In person