Job Title: Customer Service Associate
Location: Springdale, AR
Category: Admin/Clerical
Hours Per Week: 36
Shift: 3rd
Start Date: 04/29/2024
End Date: 10/25/2024
*Job Description:*
This position requires night shift availability.
Please only apply if you can commit to these hours: *Sun-Tues, every other Saturday from 8 pm to 8 am.
Training will be provided on Mon-Fri from 8 am to 5 pm.
*
*Summary:*
The Customer Service Associate (CSA) plays a pivotal role in managing relationships between carriers, customers, and sales teams.
The CSA ensures exceptional customer service by understanding the customer's organization, needs, and procedures, and collaborating closely with the sales team.
*Full Description:*
Serves as the primary contact between Supply Chain and the assigned external customers.
Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution.
Establishes and maintains positive, effective relationships with key internal contacts; UTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) TO PROBLEM SOLVE FOR ALL BUSINESS UNITS; maintains knowledge of all internal policies procedures and software applications; maintains knowledge of external customers organizational structure, procedures and all other pertinent information; utilizes available resources to identify the most cost effective solution to best service the needs of ; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent , their relationship with its customers and accurate delivery of products to external customers.
*Requirements:*
ducation: Bachelor's degree or equivalent work experience in transportation or logistics
Experience: 1-3 years in transportation or logistics; extensive customer service experience required
Computer Skills: Proficiency in MS Office applications; ability to handle high email volume
Communication Skills: Strong written, oral, and interpersonal skills; conflict management; negotiation
Supervisory: N/A
Travel: NO TRAVEL
*Additional Notes:*
Temp-to-hire opportunity
Main duties: Answer emails, confirm deliveries, track for on-time delivery
Experience in transportation field preferred
Previous job titles: Dispatcher, Transportation Associate, Ops Associate
Degree not required; emphasis on long-term career commitment
Soft Skills: Ability to multitask, punctuality, dependability
Interview: In-person, single round
Interviews to be scheduled ASAP
Job Types: Full-time, Contract
Pay: $18.
00 - $22.
00 per hour
Work Location: In person
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